Get the best out of your Service Parts Logistics

Your customers want your products and services delivered ever faster, making it important to streamline your Service Parts Logistics. Outsourcing your Service Parts Logistics to Base Logistics will mean shorter lead times and higher customer satisfaction.

Service parts logistics

We specialize in logistics for the demanding high-tech and medical industries. With a global network of over 600 storage locations at our disposal, we can flexibly and independently determine the best storage site for your goods.

Powerful management tool

We have the latest logistical data at our disposal and the expertise to link it with your own data, with the experience of our logistics specialists and with other external data. The result is a powerful management tool that helps you to analyse and optimise your logistical and other business processes.

Unique concept

Ensure access to the best SPL solutions through one independent point of contact. Our team of specialists helps you reduce your trade risks and time to market. Our unique concept enables you to scale your operations, keeping pace with the growth of your business.


Beside our ISO 9001:2008 certification we meet the standards of ISO 13485:2003, for medical devices.


single it platform

Single IT platform

Our logistics application Klairy uniquely combines Transport Management and Warehouse Management in one multilingual webbased system. Klairy makes processes transparent, and monitors the agreements made. In it, you will also find all the necessary transport documents.

Klairy also provides comprehensive insight into stocks and goods flows, including strategic stock levels. You can find all relevant information within just one well-ordered system, real time.

You don’t have to worry about complicated implementation processes. Klairy operates in your own internet browser and you can go to work on it immediately. It is of course also possible to integrate Klairy with existing systems.

flexible engineering

Flexible Engineering

Our dedicated team of engineering professionals guarantees flawless execution of your project. With years of expertise in network modeling and process engineering we ensure high quality flexible engineering. This allows for scalable and sustainable solutions across the globe, through our sizeable partner network.


proactive program management

Proactive Program Management

Base Logistics works according to clearly defined Statements of Work (SOWs). Our Proactive Program Management includes extensive data analytics and automated cycle counts. Structural audits and pick verification ensure a consistently high quality. This way, we are able to provide full stock visibility through our logistics application Klairy. It provides real-time insight into your logistics, including Key Performance Indicators, such as On Time Performance.

spl services

Base Logistics is fully geared to deal effectively with customer-specific requirements and exceptions. The Base Logistics Control Tower monitors all the shipments closely and proactively, 24 hours a day and 7 days a week. We manage any issues that occur in the process, and when deliveries progress entirely to plan, you will not receive any superfluous messages. This leaves you free to concentrate on your core business.

Warehouse Management

We manage your stock at one of our secure storage locations, or on your own site. Base Logistics has a global network of over 600 storage locations at its disposal, including our head office in Moerdijk with BORG 4 security system.

Transport Management

Base Logistics selects the most suitable carrier for your shipment. Giving you access to hundreds of carriers, via one independent point of contact.

Return Management

Our automated process ensures more efficient and cost-effective Return Management. Your engineers simply use and consult Klairy via their telephone or tablet. Klairy gives you insight into your return goods flow, leading to higher re-usability of your return goods.

Demo & Eval Management

Effective management ensures lower costs, thanks to complete insight into the status and location of demo products.

Supply Chain Modeling

With our Supply Chain Modeling we give insight into your supply chain, making it easy to evaluate alternatives.

Value Added Logistics

Our tailored services are specially designed to offer you optimum flexibility and ensure that you consistently meet your customers’ needs. We pride ourselves in providing high-quality customized solutions.

WEEE (waste) Management

We have programs in place to ensure compliance to the European Electrical and Electronic Equipment (WEEE) Directive, based on a solid reverse and repair logistics strategy.

Global Trade Management

The Importer of Record (IOR) & Exporter of Record (EOR) is officially recognized by governments as the official party of an international shipment transaction. While most companies export or import products to a specific business entity when selling or buying products, supporting warranty replacement and other emergency stock programs in various global destinations can be difficult without a sales party to act as IOR.

global trade management

Base Logistics is highly experienced in offering IOR/EOR compliance, facilitating critical product imports and exports in countries around the globe. Our local partners, fully FCPA-checked before onboarding, have extensive knowledge of local customs conducting the export or import transactions.

Customs and compliance

Base Logistics can offer IOR and EOR services in 100+ countries today. We provide compliance services to move our customers’ products fully compliant through customs on a global basis. Base Logistics helps you to restrict the growing business risks in respect of customs and compliance.


According to the U.S. law, exporters need to ensure that their goods are not being sold to undesirable entities. Base Logistics offers a comprehensive denied party screening process, searching through internationally sourced excluded party lists.

Authorized Economic Operator

We meet the strict requirements of the Customs authorities, which is why Base Logistics has been given the status of Authorised Economic Operator (AEO). In Europe, AEO status is the counterpart of C-TPAT, the security measures which the United States put in place following 11 September 2001. Thanks to the AEO certificate, our customers are much less likely to suffer delays through inspections.

Global Network

Base Logistics offers a worldwide partner network, spanning all corners of the world. We created a global network and powerful strategic logistics solutions, thanks to solid partnerships with Approved Partners across the world. Thanks to our professional multilingual specialists, we can offer the most cost-effective, quality service and individual personal attention.

global network

Worldwide network

With its global footprint, Base Logistics provides regional distribution centers, a network of more than 600 global strategic stocking locations and over 900 pick-up and drop-off locations (PuDo) including intelligent locker solutions throughout Europe. This network is specifically designed to facilitate the needs of clients in the demanding high-tech and medical industries.

Real time insight

By collecting local geofencing data between our Strategic Stocking Locations and critical goods destinations, we can even give you real time insight into the status of direct drives.

All transport modalities

Thanks to our combined and integrated solution we are able to offer you a competitive and clear global solution for all transport modalities. Whereby we make use of many different carriers to support the execution of your transport. We manage this transport on your behalf.

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Import duties on US products

The EU Commission has decided to apply additional ad valorem customs duties as of today, 20 June 2018, on the import of various US goods into the EU.

This first stage of duties willRead more

Case Study Ridder

Ridder’s drive systems are known for their reliability, robustness, ease of assembly and flexibility. Base Logistics provides Transport Management for Ridder and assistsRead more

Case Study Gunnebo

Gunnebo Group has a portfolio of strong brands, several of which have a history stretching back hundreds of years. Renowned brands include Gunnebo, founded in 1764, Chubbsafes founded in 1818 and Lips, founded in 1871. Read more

Acquisition HealthLink

Base Logistics Group, supported by Waterland Private Equity Investments, has announced the acquisition of HealthLink Europe & International.Read more


Tariff Service Parts Logistics

The SPL tariffs include receipt, storage and retrieval. To allow these tariffs to be displayed directly on the screen, we kindly request you to enter your details, including contact details. We will contact you with more information on the selected services.

Your logistics details
Selected countries:
    Your contact details
    Required supplementary services

    Besides the storage of your goods, we also offer supplementary Value Added Logistics services. Select from the following services:

    I have read the Privacy Statement and give permission to process my data as described.*

    Volumetric weight

    The weight and the space a package takes up are important when determining the shipping costs. Therefore when calculating the price of your shipment, the so-called volumetric weight is also taken into account. It is important to calculate the volumetric weight for every shipment and to compare it with the actual weight in kilogrammes. The shipping costs are determined based on the higher of the two ‘weights’.

    To calculate the volumetric weight, you first determine the volume: length x width x height (in centimetres). For shipments by air and the Express service of international couriers, you divide the volume by the factor 6000 (in some cases 5000). For the Economy service via the integrators, you divide the volume by 4000. For Domestic shipments via the integrators, you use the factor 3333.

    The actual factor can vary per carrier. For a current quote of the volumetric weight of your shipments, you are of course welcome to contact us any time.

    Track & Trace

    In our logistics system, Klairy, you will find the current status of every shipment. If you already have a Klairy login, you can log in here. If you do not yet have login details, please contact us to request them.

    If you presently only have the tracking number from one of the carriers below, you can enter the tracking number hereunder.

    Public Holidays

    Below is a list of international holidays for September and October 2018. A complete list of all the international holidays is available here.

    Thursday 20 September 2018
    Afghanistan Algeria Bahrain Bhutan* Gambia India* India* Iran Iraq Lebanon

    Friday 21 September 2018
    Armenia Bahrain Bangladesh* Belize Bhutan* Ghana India* India* Malta Pakistan Sénégal Somalia

    Saturday 22 September 2018
    Bulgaria China Mali Pakistan

    Sunday 23 September 2018
    Bahrain* Bhutan China Israel* Japan Maldives Micronesia* Saudi Arabia South Korea

    Monday 24 September 2018
    Australia* Austria* Bolivia* Bulgaria Cambodia China Dominican Republic Guinea-Bissau Israel Japan Latvia Nepal* New Caledonia New Zealand* North Korea South Africa South Korea Sri Lanka Taiwan Trinidad and Tobago

    Tuesday 25 September 2018
    Hong Kong Israel* Macau Mozambique South Korea Switzerland*

    Wednesday 26 September 2018
    Israel* South Korea* Yemen

    Thursday 27 September 2018
    Belgium* Eritrea* Ethiopia Israel* Turkmenistan

    Friday 28 September 2018
    Australia* Czech Republic Israel* Marshall Islands Turks and Caicos Islands

    Saturday 29 September 2018

    Sunday 30 September 2018
    Abkhazia Botswana Israel* Sao Tome and Principe

    Monday 1 October 2018
    Abkhazia Australia* Australia* Botswana China Christmas Island Cyprus Falkland Islands Hong Kong Israel Macau Nigeria Palau Saint Lucia San Marino Tuvalu Uzbekistan

    Tuesday 2 October 2018
    Botswana China Guinea India Macau* Nepal* Tuvalu

    Wednesday 3 October 2018

    Thursday 4 October 2018
    China Germany Honduras Iraq South Korea

    Friday 5 October 2018
    China Honduras Portugal Vanuatu

    Saturday 6 October 2018
    China Egypt Honduras Malaysia* Syria Turkmenistan

    Sunday 7 October 2018
    China Egypt*

    Monday 8 October 2018
    American Samoa Bahamas Cambodia Canada Croatia Ecuador India* Japan Kiribati Laos* Norfolk Island Northern Mariana Islands Peru Puerto Rico* Sint Maarten Turks and Caicos Islands USA (United States)* Virgin Islands, U.S.

    Tuesday 9 October 2018
    Cambodia India* Saint Barthélemy South Korea Spain* Uganda

    Wednesday 10 October 2018
    Austria* Cambodia Cuba Curaçao Fiji India* India* Kenya North Korea Suriname Taiwan

    Thursday 11 October 2018
    Bolivia* Macedonia

    Friday 12 October 2018
    Brazil Guatemala* Guinea, Equatorial Malaysia* Spain Venezuela

    Saturday 13 October 2018
    Burundi Malaysia* Thailand

    Sunday 14 October 2018
    American Samoa* Georgia Moldova* Tanzania Ukraine Yemen

    Monday 15 October 2018
    Argentina Belize Cambodia Chile Colombia Costa Rica French Guiana* Jamaica Malawi Malaysia* Samoa Thailand Tokelau Tunisia Ukraine Uruguay*

    Tuesday 16 October 2018
    India* Nepal

    Wednesday 17 October 2018
    Haiti Hong Kong India* Macau Nepal

    Thursday 18 October 2018
    India* Nepal Zambia

    Friday 19 October 2018
    Bangladesh Bhutan India* Nepal New Zealand* Niue

    Saturday 20 October 2018
    Guatemala Kenya Nepal Niue

    Sunday 21 October 2018
    British Virgin Islands Burundi

    Monday 22 October 2018
    India* Laos* Malaysia* Micronesia Myanmar Palau Sri Lanka Zambia

    Tuesday 23 October 2018
    Cambodia Hungary Libya Macedonia Myanmar Thailand

    Wednesday 24 October 2018
    India* Laos* Malaysia* Micronesia Myanmar Palau Sri Lanka Zambia

    Thursday 25 October 2018
    Grenada Laos* Myanmar

    Friday 26 October 2018
    Austria Cook Islands Nauru

    Saturday 27 October 2018
    Saint Vincent and Grenadines Sénégal

    Sunday 28 October 2018
    Brazil* Cyprus Czech Republic Greece Turkey*

    Monday 29 October 2018
    Cambodia Ireland New Zealand* North Cyprus Turkey

    Tuesday 30 October 2018
    Iran Slovakia

    Wednesday 31 October 2018
    Bhutan Burkina Faso Germany* India* Slovenia

    * Regional, for more information visit:

    Transport insurance

    Base Logistics ensures that your goods are shipped in good order. But despite our utmost care and that of the carrier(s), damages can occur. If Base Logistics or the carrier is liable, the compensation under the applicable transport terms and conditions is based on a limited sum. Therefore it may be advisable to take out your own transport insurance against potential risks. You can quickly and easily calculate your insurance premium with the help of our tool. Listed prices are indicative (ask for the conditions).

    Book your insured order now. Contact our Transport Planning department on telephone number +31 (0) 88 555 2222.


    Calculate your insurance premium


    Head Office and DC

    Base Logistics B.V.
    Port of Moerdijk
    Logistic Boulevard 5
    4791 VC Klundert
    The Netherlands

    Poland officeBydgosta building
    Office 709 (7th floor)
    Fordońska 246
    85-766 Bydgoszcz

    Tel. +31 (0)88-555 2222

    Oostzaan office

    Base Logistics B.V.
    Skoon 80
    1511 HV Oostzaan
    The Netherlands

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