Service Parts Logistics

Shorten your lead times and improve your customer satisfaction with Base Logistics.

We are an expert in time-critical logistics, helping you deliver the best service support to your customers at any time, anywhere in the world.

Get the best out of your Service Parts Logistics

Ensure access to the best SPL solutions through one independent point of contact. Our team of specialists helps you reduce your trade risks and time to market. Our unique concept enables you to scale your operations, keeping pace with the growth of your business.

Global Network

Global Partner Network

Base Logistics offers regional DCs and a worldwide partner network, spanning all corners of the world.

Services

Single IT Platform

Our logistics application Klairy uniquely combines Transport Management and Warehouse Management in one multilingual webbased system.

Global Trade Management

Global Trade Management

Base Logistics is highly experienced in offering IOR/EOR compliance, facilitating critical product imports and exports in countries around the globe.

Global Partner Network

We specialize in logistics for the demanding high-tech and medical industries. With regional DCs and a global network of over 600 storage locations at our disposal, we can flexibly and independently determine the best storage site for your goods.

We created powerful strategic logistics solutions, based on solid partnerships with Approved Partners across the world.

Our Field Service solutions, monitored and managed 24/7, include over 900 pick-up and drop-off locations (PuDo), as well as intelligent locker solutions throughout Europe. This network is specifically designed to facilitate the needs of clients in the demanding high-tech and medical industries. Naturally, this includes 2-hour and 4-hour delivery.

With our our professional multilingual specialists, we can offer the most cost-effective, quality service and individual personal attention.

Thanks to our combined and integrated solution we are able to offer you a competitive and clear global solution for all transport modalities. Whereby we make use of many different carriers to support the execution of your transport. We manage this transport on your behalf.

global partner network

Single IT Platform

Our logistics application Klairy uniquely combines Transport Management and Warehouse Management in one multilingual web-based system.

Klairy makes processes transparent, and monitors the agreements made. In it, you will also find all the necessary transport documents.

Klairy also provides comprehensive insight into stocks and goods flows, including strategic stock levels. You can find all relevant information within just one well-ordered system, real time.

You don’t have to worry about complicated implementation processes. Klairy operates in your own internet browser and you can go to work on it immediately. It is of course also possible to integrate Klairy with existing systems.

Single IT
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Pick-Up/Drop-Off points

Exception Management

We are fully geared to deal effectively with exceptions and customer-specific requirements. If there is any hitch in the process, you will be informed quickly. At each level in your organization, users can easily identify exceptions through one single system.

Our Control Tower monitors all the shipments closely and proactively, 24 hours a day and 7 days a week. We manage any issues that occur in the process, and when deliveries progress entirely to plan, you will not receive any superfluous messages. This leaves you free to concentrate on your core business.

Flexible Engineering

Our dedicated team of engineering professionals guarantees flawless execution of your project. With years of expertise in network modeling and process engineering we ensure high quality flexible engineering.

This allows for scalable and sustainable solutions across the globe, through our sizeable partner network.

Program Management

Base Logistics works according to clearly defined Statements of Work (SOWs). Our Proactive Program Management includes extensive data analytics and automated cycle counts. Structural audits and pick verification ensure a consistently high quality. This way, we are able to provide full stock visibility through our logistics application Klairy. It provides real-time insight into your logistics, including Key Performance Indicators, such as On Time Performance.

Warehouse Management

We manage your stock at one of our secure storage locations, or on your own site. Base Logistics has a global network of over 600 storage locations at its disposal, including our head office in Moerdijk with BORG 4 security system.

Transport Management

Base Logistics selects the most suitable carrier for your shipment. Giving you access to hundreds of carriers, via one independent point of contact.

Return Management

Our automated process ensures more efficient and cost-effective Return Management. Your engineers simply use and consult Klairy via their telephone or tablet. Klairy gives you insight into your return goods flow, leading to higher re-usability of your return goods.

Value Added Logistics

Our tailored services are specially designed to offer you optimum flexibility and ensure that you consistently meet your customers’ needs. We pride ourselves in providing high-quality customized solutions.

Demo & Eval Management

Effective management ensures lower costs, thanks to complete insight into the status and location of demo products.

WEEE (waste) Management

We have programs in place to ensure compliance to the Waste European Electrical and Electronic Equipment (WEEE) Directive, based on a solid reverse and repair logistics strategy.

klairy warehouse management

Real-time visibility

Base Logistics gives you visibility into your supply chain – where and whenever you wish. In your internet browser on any type of device, from a mobile phone to your laptop.

Allowing for user-specific access levels, Klairy makes logistics conveniently available at any level. You determine which important facts and figures you want to see displayed.

Global Trade Management

Base Logistics is highly experienced in offering IOR/EOR compliance, facilitating critical product imports and exports in countries around the globe.

The Importer of Record (IOR) & Exporter of Record (EOR) is officially recognized by governments as the official party of an international shipment transaction. While most companies export or import products to a specific business entity when selling or buying products, supporting warranty replacement and other emergency stock programs in various global destinations can be difficult without a sales party to act as IOR.

Our local partners, fully FCPA-checked before onboarding, have extensive knowledge of local customs conducting the export or import transactions.

Base Logistics can offer IOR and EOR services in 100+ countries today. We provide compliance services to move our customers’ products fully compliant through customs on a global basis. Base Logistics helps you to restrict the growing business risks in respect of customs and compliance.

Screening

According to the U.S. law, exporters need to ensure that their goods are not being sold to undesirable entities. Base Logistics offers a comprehensive denied party screening process, searching through internationally sourced excluded party lists.

Authorised Economic Operator

We meet the strict requirements of the Customs authorities, which is why Base Logistics has been given the status of Authorised Economic Operator (AEO).

In Europe, AEO status is the counterpart of C-TPAT, the security measures which the United States put in place following 11 September 2001. Thanks to the AEO certificate, our customers are much less likely to suffer delays through inspections.

Do you have any questions?

Please leave your contact details using the form below. We will contact you as soon as possible after receipt of your message.

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